Terms & Conditions - Sweet Surrender

Sweet Surrender Bake House Return and Cancellation Policy

Effective Date: Feb 1^st 2025

At Sweet Surrender Bake House, we strive to provide you with the highest quality baked goods. As all of our products are made fresh and are perishable, our return and cancellation policy is as follows:

Return Policy:

Due to the nature of our products, we do not accept returns on bakery goods once they have been purchased and removed from the sales counter.

If you believe your order is incorrect or defective upon receipt, please contact us within 2 hours with evidence of the defective goods. We will assess the situation on a case-by-case basis and may offer a replacement or store credit at our discretion.

Cancellation Policy:

For standard orders, cancellations must be made at least 8 hours before the scheduled pickup or delivery time. Cancellations made after this period may not be eligible for a refund.
For custom orders or larger event orders (e.g., wedding cakes, large party trays), cancellations must be made at least 2 days in advance. Custom orders may have differing terms; please inquire at the time of order.
At Sweet Surrender Bake House, we strive to provide our customers with the highest quality products. However, in the event that a product is unavailable at the time of the required delivery due to circumstances beyond our control (including but not limited to supplier issues, natural disasters, or unforeseen circumstances), we reserve the right to cancel the order.
If an order is canceled, customers will be notified promptly, and any payments made will be fully refunded. We appreciate your understanding and encourage you to reach out to our customer service team with any questions or concerns.